Frequently asked questions
How can I track my order?
You can track your order in our partner carrier website (we will offer to you after shipping) or https://www.17track.net/.
Can I change my order details?
You can contact us to change the details before shipping out. If the parcels are shipping out, then you can not change anything.
Can I cancel my order?
You can cancel your order before shipping.If the parcels are shipping out, then you cannot cancel.
When will my order be shipped?
When you make an order, we need time to prepare and pack, it will be shipped out in 2-4days.
Why did I not receive my full order?
If there are something different in products’details, we wil contact you to confirm the detail ,you can choose to cancel that product or change it into the other ones. We won’t ship out the parcel before your confirmation.
What payment methods do you accept?
We currently just accept Paypal payment.
Does the price include taxes?
The price is not included taxes. Buyers you should pay the taxes by yourselves.
Are there any discount codes available?
Discount Message
- order $100 -- Discount 10% off ---CRAZYSTH10OFF100
- order $200 -- Discount 12% off ---CRAZYSTH12OFF200
- order $300 -- Discount 15% off ---CRAZYSTH15OFF300
- order $500 -- Discount 20% off ---CRAZYSTH20OFF500
How much is the shipping fee?
1) Registered Post =2.8USD
2) Express= 30USD
Do you offer international shipping?
We offer International shipping to everywhere.
Which courier service do you use for delivery?
1) Registered post, we have our own shipping partner carriers- 4px world express.
2)UPS Express, DHL Express, Fedex Express, SF Express.
How long does delivery take?
Different countries delivery time is different. It depends on the flights , the speed of customs clearance or another thing, such as weather problem.
1)Registered Post
It takes 15-25days to everywhere in the world,except some special countries,like Brazil takes more than 40days
2) Express
It normally takes 5-10days.
Telephone Needed as a note when make an express order. The Express Office use to contact you when they delivered the parcel.
ATTN:
1) The delivery time is concluded from lots of customer got the parcel.Sometimes some parcels deliver in a different time, hope you can understand.Especially Holiday time will affect the delivery time.Perhaps make it delay several days(5-7days).
2) All possible third party fees at destination are charges of the buyer.
What should I do if my package is lost?
Contact us at first time. We will check with our carrier to confirm the details which normally need 7-10days. When we get confirm the package is missing and show your the final solution: you can choose refund or reship.
How can I request a return?
What is your return policy?
You can request a return within 30days.
How can I exchange an item?
You can contact us to exchange an item but the old one you need to send back to us first.
Do I need to pay for return shipping?
You need pay for return shipping, except the products problem.
What should I do if I receive a defective item?
If something wrong with the products, such as quality problem, quantity problem,colored problem and wrong products sent,then contact us.When email to us,Photos is needed to show us the details.
